GymSmart Refund &
Cancellation Policy

GymSmart is a fitness business operating system developed and operated by Bizz1 Technologies. Engineered in Surat, Gujarat, we are committed to providing reliable fitness club management software, biometric turnstile hardware sync, and WhatsApp automation. We believe in 100% transparency with zero hidden fees or unfair retention lock-ins.

Before purchasing an annual subscription, we strongly recommend attending a free 1-on-1 personalized live demonstration with our product specialists to ensure GymSmart meets all your facility's operational requirements.

Gym owners retain complete autonomy over their subscription lifecycle:

• Cancel Anytime: You may cancel your subscription renewal at any time directly through your master ERP settings or by emailing support@gymsmart.in.
• Active Until End of Term: Once cancelled, your cloud ERP access and mobile apps will remain active until the conclusion of your pre-paid subscription period.
• Unrestricted Data Export: Prior to account closure, you can download your entire member directory, payment history, and attendance records in standard Excel/CSV format with zero export fees.

As GymSmart is a digital Software-as-a-Service (SaaS) solution with instant cloud provisioning and free onboarding data migration, refunds are governed by the following criteria:

• 7-Day Technical Failure Resolution: If you experience a documented critical software malfunction that our engineering team cannot resolve within 7 days of subscription activation, you are eligible for a full refund of the software license fee.
• Non-Refundable Circumstances: Refunds cannot be issued for change of mind after software provisioning, lack of gym member usage, local gym internet outages, or staff refusal to adopt digital tools.
• Processing Timeline: Approved refunds are credited to the original payment source (UPI / Bank Account) within 5 to 7 business days.

For gym owners purchasing physical turnstiles, biometric facial readers (eSSL, TimeWatch, ZKTeco), or on-premise installation services:

• Hardware Manufacturer Warranty: All physical turnstiles and biometric scanners are backed by standard 1-year manufacturer warranties covering manufacturing defects.
• Setup & Cabling Services: Onsite physical cabling and installation fees are non-refundable once the certified technician has completed setup at your gym facility.
• Remote Configuration Support: Free lifetime software driver updates and remote socket re-configurations are included with active cloud subscriptions.

We prioritize fast resolution of any billing questions or technical challenges:

For any cancellation requests, billing clarification, or technical assistance, contact our official support desk: