Can I migrate all my existing members, active plans & dues from Excel or old software?

Yes, 100% Free Assisted Data Migration is included. Our dedicated onboarding architects securely import your complete member directory, active expiry dates, pending fee balances, and trainer mappings into GymSmart within 2 hours without disrupting daily gym check-ins.

Does GymSmart support my existing eSSL, TimeWatch, Realtime or ZKTeco biometric turnstiles?

Yes. GymSmart features direct LAN/Cloud integration with all major biometric devices including eSSL (MB160, K90, SilkBio), TimeWatch, Realtime, and TeamOffice. When a member's fee is overdue or plan expires, turnstile gate entry is automatically restricted in real-time.

What happens if the internet goes down at my gym? Will members be locked out?

Never. Our smart hardware sync utilizes on-device offline cache memory. The biometric turnstile continues granting instant access to valid members even during internet outages. Once the connection is restored, all check-in attendance logs auto-sync to your cloud portal instantly.

How do automated WhatsApp reminders & UPI payment links work?

GymSmart includes official WhatsApp Cloud automation. The system automatically sends gentle renewal alerts before membership expiry, instant GST invoices on fee payment, and 1-click UPI links (Google Pay, PhonePe, Paytm). Money settles directly into your gym bank account with 0% middleman deduction.

Can gym receptionists or trainers steal member contact numbers or delete payment entries?

Zero chance. GymSmart provides strict Role-Based Access Control (RBAC) with staff privacy locks. You can mask member mobile numbers, lock deletion permissions, and require OTP manager approvals for discounts, waivers, and manual billing edits.

Can I manage multiple gym branches from a single central master dashboard?

Yes. GymSmart Central Command allows multi-location owners to monitor live member check-ins, consolidated revenue collections, trainer payouts, and multi-club roaming access across all branches in real-time from a single mobile app.

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